Career Opportunities with Manhattan College

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Careers At Manhattan College

Client Services Technician [FWS]

Department: Information Technology Services [2320]
Office: Manhattan College
Job ID: 409523
Position Type: Federal Work Study
Supervisor Name: 
Theresa Fandel
Required Supplementals: 
Résumé and Interview

Entry level Job Description for FWS/CE/GA/Intern:

No email/phone inquiries related to this job posting, please.

The primary focus is to support the Manhattan College community's technology needs.  The Client Services Technician (CST) performs daily operations of the Client Services office, including checking student email, checking ticketing, answering the phones, and greeting clients in the office. Other responsibilities include but are not limited to: consulting, training, supporting faculty and students; writing technology based documentation; self evaluation and assessment of client services skills and knowledge; assist colleagues; and troubleshooting. Additional responsibilities to be determined by Supervisors depending on the needs of the office.  Training is provided.

Professional Skills Required:

  • Leadership
  • Interpersonal Communication
  • Basic Business Literacy
  • Basic Technology Use
  • a Desire to Learn
  • MS Office

Preferred Skills (NOT Required):

  • Mac and PC Troubleshooting
  • Network Troubleshooting
  • Hardware installation and Support
  • A/V Troubleshooting
  • Malware removal
  • Basic MS Windows 7/8/8.1/10 OS (maintenance, installation and repair)
  • Basic Mac OS X maintenance (maintenance, installation and repair)
  • Document scanning
  • Software installation and support
  • Moodle Course Administration
  • Computer Programming
  • Web Design
  • Server Administration

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