Position Title: Student Network Technician

Hourly Rate: $16.50

Hours: (TBD) 10-20 hrs/week

Position Summary:

We currently are looking for a new Student Technician to join our Networking Department team within Information Technology Services.

Responsibilities:

As a new technician to the team, you will work with more experienced student technicians, with oversight by the ITS Network Administrator, to continue to troubleshoot network connectivity throughout campus.

Responsibilities Include:

• Create, edit, monitor, and update tickets and tasks in our ticketing system Teamdynamix

• Test, investigate, troubleshoot, and fix LAN and Wifi connectivity issues

• Proactive and reactive support with regard to wired and wireless network connectivity throughout the campus area

• Use of networking and cabling tools to troubleshoot customer connectivity problems

• Install wireless access points in dorms and academic buildings

• Run ethernet cables to connect network devices

• Other related duties as assigned

Student technicians are also expected to pursue self-guided training to develop technology skills relevant to this position (some while on the job. Resources provided.)

Qualifications:

• Prefer students with a major or minor in Computer Science or Computer Engineering.

• Must have basic IT skills

• Ability to multi-task, prioritize, and manage time efficiently

• Excellent customer service skills

• Excellent problem-solving and interpersonal skills

• Willingness to learn new technologies and creativity to present alternative solutions to enhance existing services

• Ability to work independently

• Willingness to collaborate with teammates and others

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

Manhattan University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, sexual orientation, military status, sex, disability, marital status, partnership status, pregnancy, caregiver status, domestic violence victim status, gender identity or expression, arrest or conviction record, criminal history, credit history, national origin, alienage or citizenship status, unemployment status and salary history. Manhattan University values and celebrates diversity and is committed to providing an inclusive environment for all employees. All interested, qualified persons are encouraged to apply.