Position Title: Student Services Generalist

Position Reports To: Director of Jasper Central

Pay Range: $50,000-$55,000

Position Summary

This role provides key services supporting student recruitment, enrollment, and retention in the Office of Enrollment within Jasper Central. The Student Services Generalist plays a pivotal part in providing comprehensive support to students and their families in various aspects of their academic journey, with a focus on the financial aid application process, federal, state, and institutional aid programs, student account billing, and payment procedures as well as registration and records requests. This role supports students throughout their Manhattan College journey. It will provide clear guidance on questions related to the Office of Enrollment within the Jasper Central operations while maintaining excellent customer service.

Primary Responsibilities and Measurable Actions/Activities, Transactions Performed

• Serves as a one-stop generalist concerning billing, financial aid, registration, and other onboarding transactions for students and families. Counsels students and families in person, via telephone, email exchange, and virtually. Greets students/families at the front service counter. Responds to a large volume of phone, email, and in-person inquiries in a timely manner. Participates in outbound phone call and text campaigns and campus community events.
• Assists prospective and current students with all account inquiries. Explains/guides the application processes, eligibility and renewal criteria, and fund awarding and disbursement. Accurately advises and assesses students’ billing history/aid status to calculate, communicate, and finalize student financing and monthly payment plans and promote loan options consistent with federal, state, and institutional regulations for aid, including repayment options and default prevention.
• Reviews financial aid packages/requirements to assist students and parents in determining their progress toward published payment deadlines and their ability to register. Advises students on third-party programs used by the college, such as health insurance, tuition insurance plans, and enrollment certification, and review on-campus services, such as meal plans. Advise students on academic, financial, and medical petition processes, third-party billing, deferral agreements, and employer reimbursement procedures.
• Answers inquiries about and performs processes for add/drop course registrations and exceptions, course schedule activity, supporting transcript processing, degree audits, and graduation clearance. Collect, review, and track forms, tax information, and other documents for accuracy and completeness; distribute documents to appropriate inter-office staff. Where applicable, reviewed, assessed, and removed financial aid holds/registration blocks and late payment fees.
• Receives and processes payments made in person or by mail (credit cards, checks, cash). Complete and reconcile the bank deposit details at the end of the shift.
• Adheres to accurate and effective counseling and advising techniques for working with students and families on sensitive subjects, exhibiting compassion and discretion. Screen and direct students and families to appropriate counselors and staff across campus departments. Act as a liaison between students, departments, and other administrative offices to effectively communicate and collect necessary student information and updates.
• Analyzes student account activity and review awards and postings for accuracy. Verify credit balances on tuition accounts for refunding and Federal Title IV refund processing. Process transactions for late fee charges and miscellaneous charge postings; update the student system with pertinent coding, tracking, and query information from other related financial aid systems. Assist with payment/receipt invoicing for special programs populations, accounting journal entries for state awards and campus loan programs, and assist the specialized teams with projects such as the ongoing collections efforts for current due and past due accounts, the preparation and approval of room & board billing transactions from the Housing module, and the release and reconciliation of housing deposits.
• Maintains the center's general email box, workflows, calendar of activities, renewal of memberships, and inventory of supplies. Processes purchasing orders and reconciles receipts to department expenses. Accountable for the flow of inquiries, tickets, mail, document tracking, filing and scanning system, and equipment status. Contribute to the overall success of the center by performing all other essential responsibilities assigned. (i.e, participation in campus community events, and mail campaigns)
• Supervises student employees, maintain and record student employees' schedules, and assist the specialized teams in forecasting and monitoring the department's budget.

Manhattan College is an independent Catholic coeducational institution in the Lasallian tradition. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission. Applicants from historically under-represented segments of the population are encouraged to apply, as well as those attracted to a college with a Catholic identity. We are committed to a diverse campus community. AA/EO Employer M/F/D/V