The primary focus is to support the Manhattan College community's technology needs.  The Operations Technician performs the daily tasks of the Operations office. We are an escalation team that works to maintain ITS owned equipment in all classrooms and computer labs throughout the entire campus. Main day to day tasks include: checking ticketing, room checks for all classrooms and computer labs, troubleshooting any issues that are escalated to the team, projector maintenance, replacing cabling in the ceiling/wall between projector and wall port, updating inventory for any new equipment, imaging, control unit maintenance (Pixie, Hall Research, Crestron). Other responsibilities include but are not limited to: research, training, writing/updating technology based documentation (Knowledge Base articles), self evaluation and assessment of operations skills and knowledge, and assist colleagues. Additional responsibilities to be determined by Supervisors depending on the needs of the office.  Training is provided.

Professional Skills Required:

• Leadership
• Interpersonal Communication
• Basic Business Literacy
• Basic Technology Use
• a Desire to Learn
• Being a Team Player

Preferred Skills (NOT Required):

• Mac and PC Troubleshooting
• Network Troubleshooting
• Hardware installation and Support
• A/V Troubleshooting
• Malware removal
• Basic MS Windows 7/8/8.1/10 OS (maintenance, installation and repair)
• Basic Mac OS X maintenance (maintenance, installation and repair)
• Basic A/V troubleshooting
• Experience with imaging 
• Familiarity of the following control units: Pixie, Hall Research, Crestron)